If something went wrong with your purchase due to a technical issue or because you forgot to scan your QR code in-store, you can earn points for purchases through the app.

You just need to keep your receipt and go to the LIFEstylers > My Receipts section, click "ADD NEW RECEIPT," fill in the required information, and add your receipt manually. This way, your points for purchases won't be lost and you'll be able to accumulate them. You can only add receipts within 15 days of the purchase date shown on the receipt. After these 15 days, you will no longer be able to accumulate points and you will see an error message such as "receipt not found."

The option to add receipts is only available through the app, not the website.

Only in the following cases, you must go to the Center's Information Point to add tickets, or request it through the WhatsApp channel; this means that these cannot be done through the app:

• When the receipt value exceeds EIGHT HUNDRED EUROS (€800.00).
• When it is a third receipt from the same store on the same day. The user may not add more than two receipts for the same store on the same day through the app.
• Participants must keep the proof of purchase(s), which the Center may request at any time and must submit them within fifteen calendar days of being requested. Failure to do so may result in the Center removing participants from the program who have not provided proof of purchase, and may even block their virtual card.
• Users who have trouble crediting points in person or through the app should visit the Center's information point or contact the infopoint staff via WhatsApp.
• If a business only uses electronic tickets, the user must visit the information point to have points added manually within 30 days of the purchase receipt, or contact the infopoint staff via WhatsApp.
• Points expire 12 months after receipt.